Manage billing
Update payment methods, download invoices, change plan, and cancel. All of it happens in the Stripe portal, not the dashboard.
Last update:
Billing is handled in the Stripe customer portal. To open it:
- Go to Settings > Billing.
- Select Manage billing.
Only the workspace Owner sees the control, and it appears once the workspace has a Stripe customer, which the workspace gets at its first checkout.
Actions in the Stripe portal
The portal handles the following:
- Update or replace the payment method
- Change plan, once you already have a subscription
- Download invoices
- Cancel the subscription
Cancellation exists only in the portal. There is no cancel button in CentralCSP.
Invoices
The billing page also lists invoices directly, with View for the hosted Stripe page and PDF for the file. Statuses are Draft, Awaiting payment, Paid, Uncollectible, and Void.
The list comes straight from Stripe and pages forward only, so there is no total count.
Subscription states to recognize
A subscription reports one of these states:
| State | What it means |
|---|---|
| Trialing | Trial running, with the first payment at the end unless cancelled |
| Active | Normal |
| Past due, Unpaid | A payment failed, so fix the payment method in the portal |
| Canceled | Access continues until the date shown, then report collection stops |
| Incomplete, Expired | Checkout did not finish |
Past due is the one to act on. A banner warns you, and if it is not resolved, report collection stops.
Cancellation
You keep access until the end of the paid period, shown as Access until. After that, report collection stops.
The workspace and its data remain, and you can subscribe again. To remove everything, delete the workspace, which also cancels the subscription.